Diwali Pre-Ordering Terms & Conditions:

  • Pick-up orders will be prepared only for your chosen date and time.
  • If you come earlier, your order might not be ready.
  • If you choose delivery, it will be scheduled for your selected date and time. If it's for an event, select a date at least 2-3 days before.
  • Delivery dates can be subject to changes by the third party courier service or due to unforseen circumstances.
  • Pure Desi holds no accountability or responsibility if orders are delayed and not delivered by your selected delivery date due to third pary courier delays or unforseen circumstances. PLEASE ORDER AT YOUR OWN RISK
  • All delivery orders will receive a link to live tracking the night before or morning of delivery. 
  • If no one is present at time of delivery, courier service will place the order in safe, cool and dry place. All delivery orders are packed inside an insulated carton with cold packs to ensure your order remains fresh for your arrival.

Double check your order before finalising.

  • No refunds, cancellations, or changes allowed within 5 days of your pick-up/delivery date.
  • Additions to existing orders are not possible. Please make a new one.
  • For all questions about orders, email ORDERS@PUREDESI.SHOP for a prompt reply.
  • Phone lines can be busy or out of service during busy periods.